FAQs

Ohana Pools, Spas & Billiards

Have a pool-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you sell used spas?

    Yes, we offer refurbished spas! Visit us at our Urbana and Danville locations to learn more about the spa and pool installers Champaign, IL loves!

  • What are your store hours?

    Urbana Location:


    -Monday - Friday: 9:00 AM - 5:00 PM

    -Saturday: 9:00 AM - 4:00 PM

    -Sunday: Closed


    Danville Location:


    -Monday: Closed

    -Tuesday - Friday: 9:00 AM - 5:00 PM

    -Saturday: 9:00 AM - 4:00 PM

    -Sunday: Closed


    To learn more, reach out to our pool installers in Champaign, IL today!

  • How do I schedule my pool opening and closing?

    Visit our openings and closing page on our website, or visit us in store, and we'll be more than happy to help. From spas to above ground pools in Champaign, IL, Ohana Pools, Spas, and Billiards can help with it all!

  • What is your return policy?

    Unless otherwise specified, merchandise returns must be within 30 days of purchase and with the original receipt. For legal and safety reasons, our pool installers in Champaign, IL are unable to take returns on chemicals. Did you know that, according to Globe Newswire, the global swimming pool market reached a value of nearly $3.55 billion in 2023? With a booming market and countless companies to work with, be sure to choose one that you can depend on!

  • Do you offer gift cards?

    We do offer gift certificates that you are able to purchase for either yourself or another customer. Visit us or give us a call at our Urbana location for more information.

  • Do you provide routine maintenance on pools and spas?

    At the moment, we do not offer routine maintenance services on pools or spas. However, we do provide free water testing with an in-store purchase, where our pool installers in Champaign, IL will be more than happy to help you develop a weekly routine to keep your pool or spa in top-notch shape.